Terms of Service

Who we are, and what these terms cover

https://www.derlengfree.com (“DerLeng Free”, “we”, “us”) is operated by Derleng Free Travel LLC, a limited liability company incorporated in Georgia under company identification number 405880177.

These Terms of Service are the agreement between you and Derleng Free Travel LLC covering your use of the site: browsing accommodation, holding an account, making and paying for a booking, and earning or holding LENG cashback. By creating an account or making a booking you accept them. If you do not accept them, do not use the service.

Two further documents form part of this agreement and should be read with it: our Privacy Policy, which explains what we do with your data, and our Cancellation & Refund Policy, which governs what happens when a booking is cancelled, changed or refunded.

We are the merchant of record

In practice that division works like this. The charge on your card, bank or wallet statement comes from us, not from the hotel. Questions about the payment, the receipt, a refund or a chargeback come to us. The room itself, the check-in, the facilities and anything that happens during the stay are the provider’s responsibility, and the rate conditions shown to you before you paid are the provider’s conditions.

We source accommodation availability and rates through third-party supply partners as well as directly from property operators listed on the platform. We are not the owner, operator or manager of any accommodation offered on the site.

Eligibility and your account

You must be at least 18 years old and legally able to enter into a binding contract to use this service. The site is not directed at children and we do not knowingly allow anyone under 18 to hold an account.

Registering

Some features — booking, holding cashback, withdrawing — require an account. When you register and when you book you must give information that is accurate, current and complete, including the correct guest names, contact email and travel dates.

• —You are responsible for everything done through your account, and for keeping your credentials secure.
• —Tell us promptly at chhaya@derlengfree.com if you believe your account has been accessed without your permission.
• —One person, one account. Accounts may not be sold, shared or transferred.
• —Inaccurate guest details are the single most common cause of a booking a provider will not honour, and a booking rejected on that basis is treated as a no-show under the Cancellation & Refund Policy.

How a booking is made and when it is confirmed

Selecting a room and submitting payment details is a request to book. It is not yet a confirmed reservation.

The sequence

• —We re-check the live price and availability of the exact rate you selected at the moment you submit.
• —We take an authorisation or a payment for the total shown.
• —We place the reservation with the accommodation supplier.
• —If the supplier confirms, your booking is confirmed and we send a confirmation to the email on your account. Only at that point does a contract for the stay exist.
• —If the supplier does not confirm, the booking does not happen and any authorisation is released or any payment returned in full.

Availability is held by the supplier, not by us, and inventory can sell out between the moment a page is rendered and the moment payment is submitted. If the live price has moved before confirmation we will tell you and ask you to accept the new price rather than charging you a different amount than the one you saw.

A confirmation is evidence that the supplier accepted the reservation. It is not a guarantee against events at the property itself — overbooking, closure or relocation by the provider are the provider’s responsibility, though we will help you pursue them and will refund anything you paid for a stay that the provider does not deliver.

Who the room is booked for, and what you present at the property

You give us the lead guest’s name and contact details before you pay, and the reservation is made in that name. Give the name exactly as it appears on the identity document that guest will present at check-in — a property may refuse entry where the two do not match, and a refusal on that ground is not a fault of the booking. You may book for someone other than yourself; you are responsible for having their permission to give us their details.

At the property, present your booking referencetogether with the lead guest’s name and your check-in date. Your booking reference is on your confirmation email and in your account.

Two kinds of property, one set of terms

Some accommodation on DerLeng Free is supplied to us through a third-party accommodation supplier, and some is contracted by us directly with the property. These terms, our Cancellation & Refund Policy and the merchant-of-record position described above apply identically either way, and the checkout does not ask you to care which one you are booking. Properties listed on the platform are bound by a separate operator agreement.

Prices, taxes and fees

Prices are displayed in US dollars (USD) unless a page states otherwise. The total shown on the payment step is what we will charge you.

• —Taxes and mandatory fees that the supplier includes in the rate are included in the total shown before payment.
• —Charges collected by the property directly at check-in — city or tourist tax, resort fees, parking, deposits, incidentals — are not part of that total and are not collected by us. Where a supplier discloses them, they are shown on the rate.
• —Rates are live and can change or disappear at any time until your booking is confirmed. A price quoted earlier in a session does not bind us if the supplier has since withdrawn it.
• —If you pay in a currency other than USD, your bank or wallet provider sets the conversion rate and may add its own fee. We neither set nor receive that.
• —Obvious pricing errors — a rate published at a fraction of its true value through a supply or display fault — do not create a binding booking. Where one occurs we will cancel and refund in full rather than honour it.

Payment

We accept the payment methods offered at checkout. Which methods appear depends on the property you are booking. Depending on the method, we may place an authorisation (a hold) when you submit and capture it only once the supplier confirms your booking — so that you are charged for a room that exists rather than refunded for one that did not.

The methods we offer

• —Payment card — the card form is hosted by our accommodation supplier and your card details are entered on the supplier’s own payment page. Card numbers are never received, seen or stored by us.
• —Cryptocurrency — paid in stablecoin through a third-party payment processor and confirmed on the blockchain before your room is booked.
• —Local bank or QR transfer — you transfer the amount shown, quoting the reference we give you, and a member of our team matches it against our bank records before the booking is placed. This method is confirmed by a person, not automatically, so it is not instant.

Whichever method you use, the charge settles to Derleng Free Travel LLC — see the merchant-of-record disclosure above. Payment processors and supplier-hosted payment pages apply their own terms, and may carry out their own identity or fraud checks before a payment completes.

You confirm that you are authorised to use the payment method you present and that the funds are lawfully yours. We may decline or reverse a booking where a payment is declined, disputed, or flagged by our own or a processor’s fraud controls.

LENG cashback

Bookings made and paid for on DerLeng Free earn cashback in LENG, our platform reward unit. The cashback amount for a room is shown to you before you pay. Cashback is a promotional reward offered at our discretion. It is not a rebate you are contractually owed, not a discount on the price you paid, not a security, and not a deposit or e-money claim against us.

When cashback is yours to use

Where these terms refer to your wallet, they mean a DerLeng Freeaccount balance and a blockchain address created for you by the platform’s wallet provider.

Cashback is recorded as pending when your booking is confirmed. Pending cashback is visible in your wallet but cannot be redeemed, withdrawn or spent. It becomes available after your stay completes, plus a short holding period — currently 7 days from your check-out date.

Cashback may be withheldrather than released. That happens where the booking is cancelled, refunded, disputed or charged back before the cashback becomes available, or where the platform’s reward reserve cannot cover the release at the time it falls due. Withheld cashback is not lost silently — write to us at chhaya@derlengfree.com with your booking reference and we will tell you which applied.

Redeeming, converting and withdrawing

• —Available LENG can be redeemed for USDC on the platform at the platform rate of 1 LENG = $0.05 USDC.
• —LENG and USDC can also be withdrawn to an address outside the platform. A flat fee — currently 1 LENG, or its USDC equivalent — applies to withdrawals that leave the platform on-chain. Blockchain network fees (gas) on those withdrawals are covered by us and are not charged to you.
• —Minimum amounts and withdrawal limits apply. The current limits are shown in your wallet at the time of redemption or withdrawal.
• —Cashback has no cash value except through the redemption, conversion and withdrawal routes we make available in the product, on the terms shown there.

What LENG is not

LENG is a promotional reward. It is not an investment, it carries no entitlement to any payment, share or return from us, and it has no value guaranteed by us outside the platform rate described above.

Limits and integrity

• —Cashback rates, caps and eligibility criteria are published in the product and may be changed at any time for future bookings. A change never applies retroactively to cashback already earned on a booking you have made.
• —We may withhold, void or reclaim cashback obtained through error, abuse, self-dealing, duplicate or fictitious accounts, or bookings made with no genuine intention to travel.
• —We may reverse or reclaim cashback, including cashback that has already become available, where the underlying booking is refunded, cancelled or charged back. The full rules are in Cancellation & Refund — what happens to your LENG cashback, which forms part of these terms.

Cancellations, changes and refunds

Cancellation terms are set per rate by the accommodation provider and are displayed to you before you pay. Some rates are freely cancellable up to a deadline, some are partially refundable, and some are non-refundable from the moment they are booked.

Everything about cancelling, amending, refund timing, no-shows and early departure is in the Cancellation & Refund Policy. It is part of this agreement and you should read it before booking a non-refundable rate.

Acceptable use and suspension

You agree not to:

• —Use the service for any unlawful purpose, or to make a booking you do not intend to honour.
• —Provide false identity, guest or payment information, or use a payment method you are not authorised to use.
• —Create multiple or automated accounts, or manipulate cashback, referral, partner or campaign mechanics.
• —Scrape, crawl, mirror or bulk-extract rates, availability or content, or place undue load on the platform.
• —Attempt to probe, bypass or interfere with the security of the site, its APIs, or any account other than your own.
• —Resell or commercially redistribute inventory obtained through the platform without our written agreement.
• —Upload content that is unlawful, fraudulent, or infringes someone else’s rights.

Where we reasonably believe any of the above has occurred we may suspend or close an account, cancel affected bookings, and withhold or reclaim cashback. Where we do, we will tell you why unless doing so would prejudice an investigation or breach a legal obligation. Confirmed bookings unaffected by the conduct will be honoured or refunded.

Intellectual property

The site, its design, text, software and the DerLeng Free name and marks belong to Derleng Free Travel LLC or its licensors. Property descriptions, photographs and rate content belong to the accommodation providers or supply partners who provide them. You may use the site to plan and make bookings; you may not copy, republish or build a competing product from its content.

Anything you submit — a review, a photograph, a claim, a support message — remains yours, but you grant us a worldwide, royalty-free licence to host, store, process and display it for the purpose of operating and improving the service.

Disclaimers and limitation of liability

Nothing in this section limits liability that cannot lawfully be limited — including liability for death or personal injury caused by our negligence, or for our own fraud or fraudulent misrepresentation. Where you deal with us as a consumer, your mandatory rights under the law of your country of residence are unaffected.

What we do not warrant

The site is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted or error-free, that descriptions, photographs, ratings, amenity lists or availability supplied to us by third parties are accurate or complete, or that any particular rate will remain available.

What we are not responsible for

We are not responsible for the acts or omissions of an accommodation provider, including the condition, safety, cleanliness or suitability of a property, service delivered during a stay, overbooking, or a provider’s refusal of entry. Those are matters between you and the provider under its terms, though we will assist you in pursuing them and will refund what you paid us for a stay that was not delivered.

Cap on liability

Subject to the paragraph at the top of this section, our total liability arising out of or in connection with a booking is limited to the amount you actually paid us for that booking. We are not liable for indirect or consequential loss, loss of profit, loss of enjoyment, or the cost of substitute travel arrangements.

We are not liable for loss of, or change in the external market value of, LENG. LENG is a promotional reward, not an investment, and its value outside the platform-fixed rate is not something we control or guarantee.

Travel insurance

A non-refundable rate is not covered by us if your plans change. We strongly recommend travel insurance, particularly on non-refundable bookings.

Governing law and disputes

These terms, and any dispute or claim arising out of or in connection with them or with a booking made on this site, are governed by the law of Georgia.

The courts of Tbilisi, Georgia have jurisdiction over any such dispute. If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory consumer law of your country of residence, or of the right to bring proceedings there where the law gives you that right.

Talk to us first

Most disputes are a booking problem, not a legal one, and are resolved fastest by writing to us. Before starting proceedings or raising a chargeback, please contact chhaya@derlengfree.com with your booking reference. We aim to acknowledge within 2 business days and to resolve or give you a substantive answer within 14 days.

Raising a chargeback in place of a refund request does not change the rate conditions you agreed to. Where a chargeback reverses a payment, any cashback credited on that booking is reclaimed.

Changes to these terms, and to the service

We may update these terms — to reflect a change in the law, in a supply or payment arrangement, or in how the product works. The current version, and the date it took effect, is always the one published at https://www.derlengfree.com/terms.

Changes apply from the date they are published and do not alter the terms of a booking already confirmed: the rate conditions and cancellation terms you accepted at the time of booking continue to govern that booking. Where a change materially affects your rights we will make reasonable efforts to notify account holders. Continuing to use the service after a change means you accept the updated terms.

We may also modify, suspend or discontinue parts of the service. Where we do, confirmed bookings will be honoured or refunded, and cashback already available to you will remain redeemable through the routes we make available at that time.

Severability and assignment

If any provision of these terms is found unenforceable, the rest stays in force. We may assign this agreement to a successor to our business; you may not assign it without our consent.